Ex Audit
For every Customer Management program or Customer Experience Journey, we ensure company and product standards are met by mapping every customer touchpoint. Our EX-Audit research program distills measurable factors and attributes, often integrated into clients’ performance management and KPI dashboards. Clients considering EX-Audit ask the following business questions.
Key Business Objectives:
- What company processes are truly visible to my subscribers and affect my overall brand perception?
- How involved are my subscribers with the various service touch points?
- How well am I managing my customer expectations and what customer experiences should I be managing more effectively?
- What performance level indicators and targets should I integrate into my employee evaluation program?
